Want Greater Success? Be Consistent.

August 30, 2012

Today’s ‘Retail Fundamental’ is: Be consistent.

All of us are looking for success in our retail businesses. Beyond everything else, sustainable success requires consistency. What do I  mean by that?

I mean being consistently great in all aspects of our retail business.

Short term successes are possible due to some lucky combination of factors. But, we can’t rely on lucky combinations. They are too few, and far between.

What we need to do is to set the foundations of our business right so that we can repeat our successes consistently.

This also has a profound impact on customer satisfaction. Your customers expect a certain level of performance from you on the basis of the perception you created. By being consistent at your skill set and service levels, you satisfy the minimum expectations.

And if you put a degree of constant improvement process in place, you’ll create a winning combination for your retail operation.

At minimum, some of the areas you must deliver on a consistent basis are:

1. Sales Skills (Trained staff on professional retail sales skills)

2. Quick response to all sorts of customer issues (Rapid response procedures in place)

3. Clean, tidy and efficient store environment (Great visual merchandising and maintenance)

4. Streamlined and customer friendly checkout process.

Pretty fundamental, right? Yet, just wander around the shopping strips and shopping centres and see for yourself how many retailers are failing in consistent delivery of the basics.

Companies who understood this simple philosophy went on to create empires.

To your abundant success,

Leon Skaliotis – Founder, Retail Fundamentals.

Leon is an accomplished retail specialist in Melbourne, Australia, who  successfully coaches Melbourne retail owners on how to create highly profitable businesses by attracting shoppers and converting them into loyal fans.

To receive your complimentary copy of “Retail Secrets Every Owner Should Know” click: www.retailfundamentals.com.au

You can contact Leon Skaliotis direct on (+61) 0425 83 3344  or email: leon@retailfundamentals.com.au


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