Let each of you look not only to his own interests, but also to the interests of others.- Philippians 2:4     

confident-friends A FREQUENT ISSUE I HEAR about from retail managers all over the world is some variation of the following:

“I can’t trust my staff”, or

“You can’t find good employees these days”, or

“If I’m not keeping an eye on my employees like a hawk, they will stop working”, or

“My employees – with very few exceptions are lazy and underperform”.

Feel that you have this issue in your business? Start dealing with it immediately! Motivated and enthusiastic employees are an essential part of a highly profitable retail business. There are a number of factors which affect employee performance such as aptitude and quality of training;  we will cover both each at another time. What I want you to focus on today, is how you think about your employees. Do you think of them solely as people who are paid to do a job or as loved members of your extended family?

You see, one mindset is that of a master and servant relationship. The only possible outcome from this kind of thinking is stress, misery and lack of quality production. The other mindset is to think of yourselves as co-workers with different responsibilities who are working together to achieve a common goal. You know what your goal is. I don’t mean having a successful business. Think deeper. What will having a successful business mean to you? Perhaps it’s all about proving that you are capable of creating a successful business. Perhaps it’s about the money and what you can do with the money. Buying the house you’ve always dreamed of owning, the car, travelling around the world . Maybe it’s about the freedom of not worrying about your bills or having time with your family and money for charity. These are your personal goals. How will you feel? You’ll feel happy, won’t you? Happiness is what ultimately we are all in search of. 

Now, think about your employees. Why do they come to work? What will make them happy? What is it, deep down in their spirit that will fill them with joy? Great employers care about the answers to these questions. They take a sincere interest in their people. Most importantly, they care about helping their people achieve happiness. I have personally witnessed great retail managers who have rearranged rosters to allow for study or family needs. I have seen a manager help with personal budgeting and another handling a landlord dispute for one her team. I have seen managers who are confidants and managers who are great mentors. These caring managers deserve the trust of their teams.

As a result of earning their people’s trust, their teams consistently outperformed. Absenteeism and tardiness became negligible. Employees willingly arrived early, left late, enthusiastically did their very best every single day.

I have also witnessed a manager who didn’t know whether one of his team, who had been with him for over two years, was married. I have seen some managers who only ever left their office to publicly criticize or condemn. Managers who insisted that everyone play by the rules which they themselves ignored. Managers who only ever talked shop. Managers who thought the worst of their staff and got what they expected. Managers who only ever thought about themselves.

If you want your employees to care more about what makes you happy, begin to care far more about what makes them happy. Be sincere. Sometimes, earning trust that was never there or lost, takes a long time. Be patient and be persistent. Tell them that you want to get to know them better. Actively listen to them. Ask them to share with you what makes them happy. Think about and then share with your team how working in your business will help them.

In the final analysis, please understand that your happiness is interdependent with your team’s happiness. If you do not care about their happiness, why should they care about yours?

To your abundant success,

Leon Skaliotis – Founder, Retail Fundamentals.

leon 2Empowering retail owners to apply the most effective principles ever discovered and create highly profitable businesses.

Take the next step… If you want to know how to attract more customers to buy from you, get on board my individually tailored success programs. If you want to build a  retail business with more loyal customers, now is the time to build momentum and make this year your best ever. You will be ecstatic at how easy it can be to attract and keep more customers.

Discover quickly and easily how to :

  • Attract and Keep More Customers
  • Substantially Increase Your Profit
  • Increase the Value of Your Business
  • Free More of Your Time

To receive your complimentary copy of “Retail Secrets Every Owner Should Know” click on: www.retailfundamentals.com.au

You can contact me direct on (+61) 0425 83 3344  or email me at: leon@retailfundamentals.com.au

One of the biggest concerns I hear regularly from retail managers is a lack of productivity from their staff.

Employees are our greatest asset’. Yeah, right. Anyone who’s been a manager for a day knows many of them are liabilities. Few activities are more time-consuming and energy draining than the management of poorly performing employees. But how do you turn them around?

At the best, compulsion brings grudging acquiescence to your will. At the worst, it breeds quiet and undetectable sabotage (it really can…)

So when we’re thinking of motivating people to do their best, we’re thinking of something very different from compulsion: We’re thinking about getting the very best from members of our team by providing an environment that is rich with motivating factors. When you do that, the people working with and around you are free to draw on the elements they each find the most motivating and rewarding. You can get specific, fast working help to develop a champion team when you click here.

Human beings are pre-wired to be motivated. Something gets us up every morning – if it’s the need for a morning coffee or the need to eat something…. We are motivated to satisfy those needs. So motivation is what brings people to work every day even if it is just to get a paycheck. But if you want to build a great and productive work environment, you need people who are motivated to achieve more than their basic needs.

As an employer or manager, the type of motivation you want to encourage in your employees is the desire to do much more than show up for work each day: You want people to do a great job once they are there! People who are motivated to a higher level get involved in their work, and they are interested in making work – and the world – a better place. And it’s your job to inspire and develop this kind of motivation.

Here’s a simple equation that shows the importance of motivation:

Job performance = ability x motivation

When your team is motivated you can expect a myriad of benefits to follow: People will have:

  • Renewed morale, and meaning at work.
  • Improved personal performance.
  • Deepened appreciation for internal and external customers.
  • Increased energy and resilience to stress.     
  • An enriched quality of work.
  • Increased creativity and good humor.

If you are ready to consistently experience this level of job performance from your employees, click here now.

If you are ready to learn how you can create a richer motivational environment for your employees you have to take ACTION.

You’ll learn some tools and strategies to help you increase workplace motivation that you can start applying today.

Motivation comes from within your employees, and armed with your plan, you will feel more confident in paving the road towards higher levels of motivation, with all the benefits that it can bring.

To your abundant success,

Leon Skaliotis – Founder, Retail Fundamentals.

Leon Skaliotis is an accomplished retail consulting specialist in Melbourne, Australia, who  successfully coaches Melbourne retail owners on how to create highly profitable businesses by attracting shoppers and converting them into loyal fans.

Take the next step…
If you’re thinking of taking your business to the next level and beyond, get on board my
individually tailored retail programs. If you’re not happy with your performance, now is the time to build momentum to make the next financial year your best ever. It is possible.

The fast working principles from my exclusive programmes, My Retail Success and The Outside In Method come with a 100%  Satisfaction Guarantee and enable Melbourne retailers to:

  • Attract and Keep more Customers
  • Substantially increase their Profit
  • Increase the Value of each business
  • Free up more of their  Time

To receive your complimentary copy of “Retail Secrets Every Owner Should Know” click: www.retailfundamentals.com.au

You can contact Leon Skaliotis direct on (+61) 0425 83 3344  or email: leon@retailfundamentals.com.au